Complaints & Suggestions

Last updated: 6/6/2026

Your feedback matters. Rift Gear Establishment is committed to receiving and resolving consumer complaints fairly and promptly, every day of the week including weekends and public holidays.

How to reach us

• On the website: through the complaint form on this page.
• By email: [email protected]
• By phone: 966504433899
• Live chat: available on the store (in Arabic).
• Social media:  Instagram:riftgearksa , Tiktok: RiftGearKSA

Our response commitment

• Time to acknowledge / respond to a complaint: within 1-2 days.
• Time to resolve a complaint: within 5 working days.

We accept and handle complaints in Arabic, and our live chat operates in Arabic.

What to include

1. Your name and contact details.
2. Order number (if any).
3. A clear description of the issue, with any photos.
4. The outcome you are seeking (refund, exchange, repair, etc.).

Suggestions

Have an idea to help us improve? Send it to [email protected] we welcome and review every suggestion.

Escalation

If you are not satisfied with our resolution, you may raise your complaint with the Ministry of Commerce in the Kingdom of Saudi Arabia (call 1900 or use the Ministry's channels).